TJ's Resume

TECHNICAL SKILLS

Programming Languages: C++, Java, and C#
Operating Systems: Windows and LINUX
Database Systems: mySQL
Hardware Platforms: PC systems and propriety systems

EDUCATION

Northeastern University, Boston, MA June 2014
Bachelor of Science in Information Technology
Specialization in Networking and Security
GPA 3.8, Dean’s List
Relevant Courses: Wireless Network Technologies, Database Management Systems, Network Security, Information Security Management, Network Foundations, Advanced Java, C++ and C#, Database Websites PHP/MySQL, Unix, NET Security & Legal Issues

Wentworth Institute of Technology, Boston, MA 1993
Certificate in Computer Electronics

PROFESSIONAL EXPERIENCE

Schiedt & Bachmann, Burlington, MA Oct. 2006 - Present
Quality Assurance Engineer ♦ Field Service Technician ♦ Helpdesk Support
Install and troubleshoot Fare Collection Systems throughout the USA

Test and inspect all incoming and outgoing equipment to ensure a high quality product for our many customers nationwide.
Create job aides which describe how to perform testing and inspections for the quality assurance and repair departments
Troubleshoot, document, and repair all quality issues
Travel across the USA and Canada installing or troubleshooting customer software/hardware issues; receive consistent praise from customers and management alike for my performance
Provide helpdesk support to customers all over the USA and Canada
Able to work on new equipment with little to no training

Diebold, Marlboro, MA 2002 - 2006
Customer Service Engineer, CSE
Install and Repair Automatic Teller Machines (ATM’s) in Boston, Cambridge, and North of Boston

Performed third level technical support on ATM’s; cleared all ATM failures within 90 minutes
Corresponded closely with customers to solve ATM issues
Maintained a van inventory $20k accurately; completed an FBI background check given the large sums of money I oversaw
Followed strict security procedures when working with banks and money

VA Linux Systems, Fremont, CA 1998 - 2001
Computer Technician/Production Planner
Ensured customer satisfaction and revenue stream through effective production management

Impacted production planning by creating Excel spreadsheets, which easily captured manufacturing performance.
Supervised a contract manufacturer to ensure all problems in production were being addressed in a timely manner.
Managed EDI process assuring all sales orders reached production.
Composed a weekly matrix report, which tracked manufacturing performance for each quarter.
Created daily backlog and shipping reports, from Oracle, to manage all sales orders in production resulting in a more efficient process.
Collaborated with finance, shipping, materials, engineering, IT, and sales to work through any issues in production or the EDI process.
Served as a key resource in helping IT implement Oracle 11i
Built, loaded, configured, and troubleshot high-end Linux servers and workstations
Constructed 44U-server cluster racks and Configured complex RAID configurations

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